FAQ's

All Deepower latest-model electric bicycles are equipped with a quick-release speed limiter bypass system. Typically, two white cables are located beneath the seat, connecting to the frame underneath the saddle. Simply disconnect these cables to bypass the speed limiter. To reactivate the speed limiter function, reconnect the cables.

Depending on battery size, batteries under 25Ah typically require only 4-5 hours of charging, while those above 25Ah require 5-6 hours.

Deepower offers replacement parts. For details, please contact our customer service email:support@deepowerbike.com.

Engineered for multi-surface traction, our all-terrain tires provide a secure grip that significantly minimizes the risk of skidding, ensuring controlled and stable braking performance.

Precision Gearing for Any Terrain. The professional Shimano 7-speed system provides a precisely matched gear for every slope, offering optimized pedaling efficiency with or without motor assistance.

Yes. Your Deepower e-bike is rated IPX5 waterproof, meaning it's fully protected against rain and puddles. For your safety, we advise against riding in heavy downpours. Please also avoid using high-pressure water jets when cleaning to protect the electrical components.

Your safety is our top priority.That's why we use UL certified batteries with a comprehensive multi-protection system. Our built-in Battery Management System (BMS) actively guards against over-charging, overheating, and short-circuiting, automatically cutting off power when any risk is detected for ultimate safety.

To keep your e-bike running smoothly, safely, and efficiently, follow these core maintenance practices:

• Lubricate the Chain: Apply lubricant regularly to the chain for a quiet and smooth ride.
• Secure All Bolts: Periodically check and tighten bolts and screws to ensure everything is secure.
• Clean Gently: Wipe down your e-bike often with a damp cloth to prevent dirt buildup.
• Maintain Tire Pressure: Check tires regularly and inflate them to the recommended PSI for optimal range and grip.
• Inspect Brake Pads: Regularly check your brake pads for wear and replace them when necessary to ensure your safety.

Extend your battery's life by following these key rules:

• Charge Smartly: Use only the original charger. Recharge when the battery reaches ~20% and avoid letting it fully deplete.
• Store Correctly: For long-term storage, charge the battery to 50% and keep it in a cool, dry environment.
• Maintain Charge: Recharge a stored battery to 50% at least once every two months to prevent deep discharge.

Absolutely! Here's how to care for the heart of your e-bike:

• Protect It from Water & Dirt: Keep the motor clean and dry. A simple wipe-down after a muddy ride goes a long way in preventing damage.
• Keep It Cool: Never leave your e-bike in a hot car or in direct, scorching sunlight for extended periods.
• Ease Its Load: A well-oiled chain and drivetrain allow the motor to work more efficiently and with less effort.
• Get a Professional Check-up: Just like a car, your e-bike benefits from a yearly service to catch any potential issues early.

•Check your shipping confirmation emailfor the tracking number.
•Visit the carrier's website(e.g., UPS, FedEx, USPS) and enter that number.
•Or, click [here]to track it directly on our site.

No, we are sorry to tell you that we cannot make any changes after order placed, please double check your address, phone number, order detail, and other information ASAP once the order is placed. If you discover a mistake with your purchase, please contact our customer service team immediately.

You have the option to cancel your order up until the point it is prepared for shipment. To start the cancellation, simply email us atsupport@deepowerbike.com. Please be aware that our team is unavailable on weekends and holidays, so requests sent during these times will be handled promptly when we return.

We recommend first reviewing our Refund Policy [HERE]for complete details. To start the process, please email us atsupport@deepowerbike.comwith your order number, and our team will guide you.

Deepower offers a one-year warranty on all e-bikes, for more specific warranties, please check our warranty policy.

We offer a 30day return window from the delivery date. To start your return, simply email us at support@deepowerbike.com.. For full terms and conditions, please see our Return Policy.