Shipping policy
At DEEPOWER, we are committed to providing you with top-quality Ebike products, and a smooth logistics experience is also part of our commitment. We understand that fast and reliable delivery services are crucial to you, so we have formulated the following logistics policy to provide you with clear guidelines on our shipping and delivery processes.
We offer shipping services through FedEx or UPS without any additional tax requirements. Kindly refer to the shipping zone details below, as some locations may not be eligible for delivery or may require additional shipping charges.
Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding！
SHIPPING FROM
China warehouse
US local warehouse
Poland local warehouse
Canada local warehouse
Russia local warehouse
Australia local warehouse
Shipping time
Shipping time
Ship from local
Delivery expected in 3-7 days
Ship from China
China — Japan = 12 days
China — South Korea = 12 days
China — United States = 30 days expected
China — European Union = 60 days expected
China — United Kingdom = 60 days expected
China — Russia = 30 days
China — Australia = 40 days
China — Canada = 40 days
Transportation process for shipments from China:
Customs clearance in the exporting country — Ocean shipping —- Importing country — Pick up the cabinet — Transportation — Delivery
Note: Detailed tracking will only be available after arrival in the importing country
SHIPPING CHANGES
| Change Request | Cost |
|---|---|
| Address change before tracking issued | NO CHARGE |
| Successful address change in transit | $20 |
| Order cancellation after shipment | $200 |
| Package refusal or undelivered | $200 |
| Delivered to original address | $200 |
ORDER TRACKING
You can track the status of your order using your order number or email address. Once your order is shipped, we will notify you and send the tracking number to your email. We provide real-time updates on the shipping status, and you can check the logistics tracking information on our website or through the official websites of UPS and FedEx. For further shipping inquiries, please email us at Deepower@lotlook.com. We will respond to your email within 24 hours
